Help desk outsourcing is the process of a business engaging resources outside the structure of the company to manage customer service and technical assistance support for their customers.Help Desk Outsourcing is the service provided by companies to help their customers with troubleshooting problems or for facilitating solutions to the known problems. Help desk outsourcing allows a company to provide customer service outside of normal business hours. Businesses use the Outsourced IT Help Desk Support Services to provide 24*7 availability to customers.

This report aims to provide a comprehensive presentation of the global market for Help Desk Outsourcing Service study by Market Intellix gives insights concerning the market elements influencing the market, Market scope, Market division, and overlays shadow upon the leading market players featuring the positive cutthroat scene and patterns beating the years.

Global Help Desk Outsourcing Service Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Help Desk Outsourcing Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

L1 Support Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Help Desk Outsourcing Service include ScienceSoft, XACT, Dataprise, CGS Inc., CMS, Buchanan Technologies, Global Help Desk Services, Giva and Sword Group, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

The study provides the Help Desk Outsourcing Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Segmental Outline:

Global Help Desk Outsourcing Service Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Help Desk Outsourcing Service Market Segment Percentages, by Type, 2021 (%)

L1 Support

L2 Support

L3 Support

Global Help Desk Outsourcing Service Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Help Desk Outsourcing Service Market Segment Percentages, by Application, 2021 (%)

Large Enterprises

Small and Medium Enterprises

Global Help Desk Outsourcing Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Help Desk Outsourcing Service Market Segment Percentages, By Region and Country, 2021 (%)

North America

US

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Nordic Countries

Benelux

Rest of Europe

Asia

China

Japan

South Korea

Southeast Asia

India

Rest of Asia

South America

Brazil

Argentina

Rest of South America

Middle East & Africa

Turkey

Israel

Saudi Arabia

UAE

Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Help Desk Outsourcing Service revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Help Desk Outsourcing Service revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

ScienceSoft

XACT

Dataprise

CGS Inc.

CMS

Buchanan Technologies

Global Help Desk Services

Giva

Sword Group

C9 Staff

31West

Corserva

VST

Cloud Business

Auxis

Conduent Service Desk Outsourcing

This Report Addresses:

– Market Intelligence enables effective decision-making

– Market estimates and forecasts from 2022 to 2028

– Growth opportunities and trend analysis

– Segment and regional revenue forecast for market evaluation

– Competitive strategy and analysis of market segments

– List of product innovations to stay on top.

– The impact of COVID-19 and how to survive in these fast-growing markets.

1 Introduction to Research & Analysis Reports

1.1 Help Desk Outsourcing Service Market Definition

1.2 Market Segments

1.2.1 Market by Type

1.2.2 Market by Application

1.3 Global Help Desk Outsourcing Service Market Overview

1.4 Features & Benefits of This Report

1.5 Methodology & Sources of Information

1.5.1 Research Methodology

1.5.2 Research Process

1.5.3 Base Year

1.5.4 Report Assumptions & Caveats

2 Global Help Desk Outsourcing Service Overall Market Size

2.1 Global Help Desk Outsourcing Service Market Size: 2021 VS 2028

2.2 Global Help Desk Outsourcing Service Market Size, Prospects & Forecasts: 2017-2028

2.3 Key Market Trends, Opportunity, Drivers and Restraints

2.3.1 Market Opportunities & Trends

2.3.2 Market Drivers

2.3.3 Market Restraints

3 Company Landscape

3.1 Top Help Desk Outsourcing Service Players in Global Market

3.2 Top Global Help Desk Outsourcing Service Companies Ranked by Revenue

3.3 Global Help Desk Outsourcing Service Revenue by Companies

3.4 Top 3 and Top 5 Help Desk Outsourcing Service Companies in Global Market, by Revenue in 2021

3.5 Global Companies Help Desk Outsourcing Service Product Type

3.6 Tier 1, Tier 2 and Tier 3 Help Desk Outsourcing Service Players in Global Market

3.6.1 List of Global Tier 1 Help Desk Outsourcing Service Companies

3.6.2 List of Global Tier 2 and Tier 3 Help Desk Outsourcing Service Companies

4 Market Sights by Product

4.1 Overview

4.1.1 by Type - Global Help Desk Outsourcing Service Market Size Markets, 2021 & 2028

4.1.2 L1 Support

4.1.3 L2 Support

4.1.4 L3 Support

4.2 By Type - Global Help Desk Outsourcing Service Revenue & Forecasts

4.2.1 By Type - Global Help Desk Outsourcing Service Revenue, 2017-2022

4.2.2 By Type - Global Help Desk Outsourcing Service Revenue, 2023-2028

4.2.3 By Type - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028

5 Sights by Application

5.1 Overview

5.1.1 By Application - Global Help Desk Outsourcing Service Market Size, 2021 & 2028

5.1.2 Large Enterprises

5.1.3 Small and Medium Enterprises

5.2 By Application - Global Help Desk Outsourcing Service Revenue & Forecasts

5.2.1 By Application - Global Help Desk Outsourcing Service Revenue, 2017-2022

5.2.2 By Application - Global Help Desk Outsourcing Service Revenue, 2023-2028

5.2.3 By Application - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028

6 Sights by Region

6.1 By Region - Global Help Desk Outsourcing Service Market Size, 2021 & 2028

6.2 By Region - Global Help Desk Outsourcing Service Revenue & Forecasts

6.2.1 By Region - Global Help Desk Outsourcing Service Revenue, 2017-2022

6.2.2 By Region - Global Help Desk Outsourcing Service Revenue, 2023-2028

6.2.3 By Region - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028

6.3 North America

6.3.1 By Country - North America Help Desk Outsourcing Service Revenue, 2017-2028

6.3.2 US Help Desk Outsourcing Service Market Size, 2017-2028

6.3.3 Canada Help Desk Outsourcing Service Market Size, 2017-2028

6.3.4 Mexico Help Desk Outsourcing Service Market Size, 2017-2028

6.4 Europe

6.4.1 By Country - Europe Help Desk Outsourcing Service Revenue, 2017-2028

6.4.2 Germany Help Desk Outsourcing Service Market Size, 2017-2028

6.4.3 France Help Desk Outsourcing Service Market Size, 2017-2028

6.4.4 U.K. Help Desk Outsourcing Service Market Size, 2017-2028

6.4.5 Italy Help Desk Outsourcing Service Market Size, 2017-2028

6.4.6 Russia Help Desk Outsourcing Service Market Size, 2017-2028

6.4.7 Nordic Countries Help Desk Outsourcing Service Market Size, 2017-2028

6.4.8 Benelux Help Desk Outsourcing Service Market Size, 2017-2028

6.5 Asia

6.5.1 By Region - Asia Help Desk Outsourcing Service Revenue, 2017-2028

6.5.2 China Help Desk Outsourcing Service Market Size, 2017-2028

6.5.3 Japan Help Desk Outsourcing Service Market Size, 2017-2028

6.5.4 South Korea Help Desk Outsourcing Service Market Size, 2017-2028

6.5.5 Southeast Asia Help Desk Outsourcing Service Market Size, 2017-2028

6.5.6 India Help Desk Outsourcing Service Market Size, 2017-2028

6.6 South America

6.6.1 By Country - South America Help Desk Outsourcing Service Revenue, 2017-2028

6.6.2 Brazil Help Desk Outsourcing Service Market Size, 2017-2028

6.6.3 Argentina Help Desk Outsourcing Service Market Size, 2017-2028

6.7 Middle East & Africa

6.7.1 By Country - Middle East & Africa Help Desk Outsourcing Service Revenue, 2017-2028

6.7.2 Turkey Help Desk Outsourcing Service Market Size, 2017-2028

6.7.3 Israel Help Desk Outsourcing Service Market Size, 2017-2028

6.7.4 Saudi Arabia Help Desk Outsourcing Service Market Size, 2017-2028

6.7.5 UAE Help Desk Outsourcing Service Market Size, 2017-2028

7 Players Profiles

7.1 ScienceSoft

7.1.1 ScienceSoft Corporate Summary

7.1.2 ScienceSoft Business Overview

7.1.3 ScienceSoft Help Desk Outsourcing Service Major Product Offerings

7.1.4 ScienceSoft Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.1.5 ScienceSoft Key News

7.2 XACT

7.2.1 XACT Corporate Summary

7.2.2 XACT Business Overview

7.2.3 XACT Help Desk Outsourcing Service Major Product Offerings

7.2.4 XACT Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.2.5 XACT Key News

7.3 Dataprise

7.3.1 Dataprise Corporate Summary

7.3.2 Dataprise Business Overview

7.3.3 Dataprise Help Desk Outsourcing Service Major Product Offerings

7.3.4 Dataprise Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.3.5 Dataprise Key News

7.4 CGS Inc.

7.4.1 CGS Inc. Corporate Summary

7.4.2 CGS Inc. Business Overview

7.4.3 CGS Inc. Help Desk Outsourcing Service Major Product Offerings

7.4.4 CGS Inc. Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.4.5 CGS Inc. Key News

7.5 CMS

7.5.1 CMS Corporate Summary

7.5.2 CMS Business Overview

7.5.3 CMS Help Desk Outsourcing Service Major Product Offerings

7.5.4 CMS Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.5.5 CMS Key News

7.6 Buchanan Technologies

7.6.1 Buchanan Technologies Corporate Summary

7.6.2 Buchanan Technologies Business Overview

7.6.3 Buchanan Technologies Help Desk Outsourcing Service Major Product Offerings

7.6.4 Buchanan Technologies Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.6.5 Buchanan Technologies Key News

7.7 Global Help Desk Services

7.7.1 Global Help Desk Services Corporate Summary

7.7.2 Global Help Desk Services Business Overview

7.7.3 Global Help Desk Services Help Desk Outsourcing Service Major Product Offerings

7.7.4 Global Help Desk Services Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.7.5 Global Help Desk Services Key News

7.8 Giva

7.8.1 Giva Corporate Summary

7.8.2 Giva Business Overview

7.8.3 Giva Help Desk Outsourcing Service Major Product Offerings

7.8.4 Giva Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.8.5 Giva Key News

7.9 Sword Group

7.9.1 Sword Group Corporate Summary

7.9.2 Sword Group Business Overview

7.9.3 Sword Group Help Desk Outsourcing Service Major Product Offerings

7.9.4 Sword Group Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.9.5 Sword Group Key News

7.10 C9 Staff

7.10.1 C9 Staff Corporate Summary

7.10.2 C9 Staff Business Overview

7.10.3 C9 Staff Help Desk Outsourcing Service Major Product Offerings

7.10.4 C9 Staff Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.10.5 C9 Staff Key News

7.11 31West

7.11.1 31West Corporate Summary

7.11.2 31West Business Overview

7.11.3 31West Help Desk Outsourcing Service Major Product Offerings

7.11.4 31West Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.11.5 31West Key News

7.12 Corserva

7.12.1 Corserva Corporate Summary

7.12.2 Corserva Business Overview

7.12.3 Corserva Help Desk Outsourcing Service Major Product Offerings

7.12.4 Corserva Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.12.5 Corserva Key News

7.13 VST

7.13.1 VST Corporate Summary

7.13.2 VST Business Overview

7.13.3 VST Help Desk Outsourcing Service Major Product Offerings

7.13.4 VST Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.13.5 VST Key News

7.14 Cloud Business

7.14.1 Cloud Business Corporate Summary

7.14.2 Cloud Business Business Overview

7.14.3 Cloud Business Help Desk Outsourcing Service Major Product Offerings

7.14.4 Cloud Business Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.14.5 Cloud Business Key News

7.15 Auxis

7.15.1 Auxis Corporate Summary

7.15.2 Auxis Business Overview

7.15.3 Auxis Help Desk Outsourcing Service Major Product Offerings

7.15.4 Auxis Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.15.5 Auxis Key News

7.16 Conduent Service Desk Outsourcing

7.16.1 Conduent Service Desk Outsourcing Corporate Summary

7.16.2 Conduent Service Desk Outsourcing Business Overview

7.16.3 Conduent Service Desk Outsourcing Help Desk Outsourcing Service Major Product Offerings

7.16.4 Conduent Service Desk Outsourcing Help Desk Outsourcing Service Revenue in Global Market (2017-2022)

7.16.5 Conduent Service Desk Outsourcing Key News

8 Conclusion

9 Appendix

9.1 Note

9.2 Examples of Clients

9.3 Disclaimer

Methodology/Research Approach

This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.

Research Programs/Design

Historical Data (2015-2019)	Industry Trends Competitive Landscape By Company Expansion Mergers and Acquisitions Market Segment by Type by Application By Regions/ Geography	Value Status and Outlook Value for Major Players Market Share Growth Rate Present Situation Analysis Value Market Share Growth Rate Present Situation Analysis
Influencing Factors	Market Environment Government Policy Technological Changes Market Risks	Market Drivers Growing Demand of Downstream Reduction in Cost
Market Forecast (2021-2026)	Overall Size by Type by Application By Regions/Geography	Key Data (Value) Market Share Growth Rate CAGR (2021-2026)

Market Size Estimation

Top-down and bottom-up approaches are used to validate the global Voluntary Carbon Offset market size market and estimate the market size for Company, regions segments, product segments and Application (end users).

The market estimations in this report are based on the marketed sale price of Voluntary Carbon Offset (excluding any discounts provided by the player, distributor, wholesaler or traders). The percentage splits, market share, and breakdowns of the product segments are derived on the basis of weights assigned to each of the segments on the basis of their utilization rate and average sale price. The regional splits of the overall Voluntary Carbon Offset market and its sub-segments are based on the percentage adoption or utilization of the given product in the respective region or country.

Major Company in the market is identified through secondary research and their market revenues determined through primary and secondary research. Secondary research included the research of the annual and financial reports of the top Company; whereas, primary research included extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs and marketing executives. The percentage splits, market share, Growth Rate and breakdowns of the product markets are determined through using secondary sources and verified through the primary sources.

All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or other factors are not accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Market Intellix and presented in this report

The following figure shows an illustrative representation of the overall market size estimation process used for this study.

Market Breakdown and Data Triangulation

After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation, extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.

Data Source

Secondary Sources

Secondary sources include such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, etc. This research study involves the usage of widespread secondary sources, directories, databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), and TRADING ECONOMICS, and News Network, statista, Federal Reserve Economic Data, annual reports, BIS Statistics, ICIS; company house documents; CAS(American Chemical Society); investor presentations; and SEC filings of companies. Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and Hospitals study of the Voluntary Carbon Offset market. It was also used to obtain important information about the top companies, market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives.

Market Size	Segmental value Geographic Penetration Product Adoption Rate for Different market	Journals, Websites, and Press Releases Annual Reports and SEC Filings Company Websites and Press Releases Public and Paid Databases Market Intellix Data Repository
Market Position of Top Company	Product Financials Geographic value Mix Total Company value Business/Segmental value Mix
Qualitative Analysis	Influence Factors Market Potential Market Risks and Opportunities Industry Trends Geographical Features Government Policies	Company Websites and Press Releases Public and Paid Databases Annual Reports Industry Associations Market Intellix Data Repository

Primary Sources

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product Company (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.

The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end use (product buyers), and related key executives from various key companies and organizations operating in the global market.

Primary research was conducted to identify segmentation Type, product price range, product Application, key Company, raw materials supply and the downstream demand, industry status and outlook, and key market dynamics such as risks, influence factors, opportunities, market barriers, industry trends, and key player strategies.

Key Executives Interviewed

Key Data Information from Primary Sources

Primary Sources	Parameters	Key Data
Market Segments(by Application, by Type)	Value by Type Status and Forecast Value by Application Value by Regions, Status and Forecast (2021-2026)	Value Market Share by Type Value Growth Rate by Type Value by Application Percentage and Growth Rate by Application Value Growth Rate and Market Share by Regions Market Size Status and Forecast (2021-2026)
Total Market	Overall Size, Status and Forecast	Market Size Status and Forecast (2021-2026)