CRM software is designed to help companies achieve the overall goal of customer relationship management. Today's CRM software is highly scalable and customizable, allowing organizations to gain actionable customer insights through back-end analytics engines, view business opportunities through predictive analytics, streamline operations and based on customer-known historical records and previous business Interact to personalize customer service.

This report elaborates the market size, market characteristics, and market growth of the CRM Application Software industry, and breaks down according to the type, application, and consumption area of CRM Application Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for CRM Application Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global CRM Application Software market covered in Chapter 13:

SAS

Oracle

Genesys

SAP

Adobe

Nice Systems

Salesforce

Microsoft

IBM

Amdocs

In Chapter 6, on the basis of types, the CRM Application Software market from 2015 to 2025 is primarily split into:

Cloud

On-Premise

In Chapter 7, on the basis of applications, the CRM Application Software market from 2015 to 2025 covers:

BFSI

Retail

IT & Telecommunication

Healthcare

Discrete Manufacturing

Government

Education

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 CRM Application Software Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 CRM Application Software Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 CRM Application Software Market Forces

3.1 Global CRM Application Software Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 CRM Application Software Market - By Geography

4.1 Global CRM Application Software Market Value and Market Share by Regions

4.1.1 Global CRM Application Software Value ($) by Region (2015-2020)

4.1.2 Global CRM Application Software Value Market Share by Regions (2015-2020)

4.2 Global CRM Application Software Market Production and Market Share by Major Countries

4.2.1 Global CRM Application Software Production by Major Countries (2015-2020)

4.2.2 Global CRM Application Software Production Market Share by Major Countries (2015-2020)

4.3 Global CRM Application Software Market Consumption and Market Share by Regions

4.3.1 Global CRM Application Software Consumption by Regions (2015-2020)

4.3.2 Global CRM Application Software Consumption Market Share by Regions (2015-2020)

5 CRM Application Software Market - By Trade Statistics

5.1 Global CRM Application Software Export and Import

5.2 United States CRM Application Software Export and Import (2015-2020)

5.3 Europe CRM Application Software Export and Import (2015-2020)

5.4 China CRM Application Software Export and Import (2015-2020)

5.5 Japan CRM Application Software Export and Import (2015-2020)

5.6 India CRM Application Software Export and Import (2015-2020)

5.7

6 CRM Application Software Market - By Type

6.1 Global CRM Application Software Production and Market Share by Types (2015-2020)

6.1.1 Global CRM Application Software Production by Types (2015-2020)

6.1.2 Global CRM Application Software Production Market Share by Types (2015-2020)

6.2 Global CRM Application Software Value and Market Share by Types (2015-2020)

6.2.1 Global CRM Application Software Value by Types (2015-2020)

6.2.2 Global CRM Application Software Value Market Share by Types (2015-2020)

6.3 Global CRM Application Software Production, Price and Growth Rate of Cloud (2015-2020)

6.4 Global CRM Application Software Production, Price and Growth Rate of On-Premise (2015-2020)

7 CRM Application Software Market - By Application

7.1 Global CRM Application Software Consumption and Market Share by Applications (2015-2020)

7.1.1 Global CRM Application Software Consumption by Applications (2015-2020)

7.1.2 Global CRM Application Software Consumption Market Share by Applications (2015-2020)

7.2 Global CRM Application Software Consumption and Growth Rate of BFSI (2015-2020)

7.3 Global CRM Application Software Consumption and Growth Rate of Retail (2015-2020)

7.4 Global CRM Application Software Consumption and Growth Rate of IT & Telecommunication (2015-2020)

7.5 Global CRM Application Software Consumption and Growth Rate of Healthcare (2015-2020)

7.6 Global CRM Application Software Consumption and Growth Rate of Discrete Manufacturing (2015-2020)

7.7 Global CRM Application Software Consumption and Growth Rate of Government (2015-2020)

7.8 Global CRM Application Software Consumption and Growth Rate of Education (2015-2020)

7.9 Global CRM Application Software Consumption and Growth Rate of Others (2015-2020)

8 North America CRM Application Software Market

8.1 North America CRM Application Software Market Size

8.2 United States CRM Application Software Market Size

8.3 Canada CRM Application Software Market Size

8.4 Mexico CRM Application Software Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe CRM Application Software Market Analysis

9.1 Europe CRM Application Software Market Size

9.2 Germany CRM Application Software Market Size

9.3 United Kingdom CRM Application Software Market Size

9.4 France CRM Application Software Market Size

9.5 Italy CRM Application Software Market Size

9.6 Spain CRM Application Software Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific CRM Application Software Market Analysis

10.1 Asia-Pacific CRM Application Software Market Size

10.2 China CRM Application Software Market Size

10.3 Japan CRM Application Software Market Size

10.4 South Korea CRM Application Software Market Size

10.5 Southeast Asia CRM Application Software Market Size

10.6 India CRM Application Software Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa CRM Application Software Market Analysis

11.1 Middle East and Africa CRM Application Software Market Size

11.2 Saudi Arabia CRM Application Software Market Size

11.3 UAE CRM Application Software Market Size

11.4 South Africa CRM Application Software Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America CRM Application Software Market Analysis

12.1 South America CRM Application Software Market Size

12.2 Brazil CRM Application Software Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 SAS

13.1.1 SAS Basic Information

13.1.2 SAS Product Profiles, Application and Specification

13.1.3 SAS CRM Application Software Market Performance (2015-2020)

13.2 Oracle

13.2.1 Oracle Basic Information

13.2.2 Oracle Product Profiles, Application and Specification

13.2.3 Oracle CRM Application Software Market Performance (2015-2020)

13.3 Genesys

13.3.1 Genesys Basic Information

13.3.2 Genesys Product Profiles, Application and Specification

13.3.3 Genesys CRM Application Software Market Performance (2015-2020)

13.4 SAP

13.4.1 SAP Basic Information

13.4.2 SAP Product Profiles, Application and Specification

13.4.3 SAP CRM Application Software Market Performance (2015-2020)

13.5 Adobe

13.5.1 Adobe Basic Information

13.5.2 Adobe Product Profiles, Application and Specification

13.5.3 Adobe CRM Application Software Market Performance (2015-2020)

13.6 Nice Systems

13.6.1 Nice Systems Basic Information

13.6.2 Nice Systems Product Profiles, Application and Specification

13.6.3 Nice Systems CRM Application Software Market Performance (2015-2020)

13.7 Salesforce

13.7.1 Salesforce Basic Information

13.7.2 Salesforce Product Profiles, Application and Specification

13.7.3 Salesforce CRM Application Software Market Performance (2015-2020)

13.8 Microsoft

13.8.1 Microsoft Basic Information

13.8.2 Microsoft Product Profiles, Application and Specification

13.8.3 Microsoft CRM Application Software Market Performance (2015-2020)

13.9 IBM

13.9.1 IBM Basic Information

13.9.2 IBM Product Profiles, Application and Specification

13.9.3 IBM CRM Application Software Market Performance (2015-2020)

13.10 Amdocs

13.10.1 Amdocs Basic Information

13.10.2 Amdocs Product Profiles, Application and Specification

13.10.3 Amdocs CRM Application Software Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America CRM Application Software Market Forecast (2020-2025)

14.2 Europe CRM Application Software Market Forecast (2020-2025)

14.3 Asia-Pacific CRM Application Software Market Forecast (2020-2025)

14.4 Middle East and Africa CRM Application Software Market Forecast (2020-2025)

14.5 South America CRM Application Software Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global CRM Application Software Market Forecast by Types (2020-2025)

15.1.1 Global CRM Application Software Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global CRM Application Software Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global CRM Application Software Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure CRM Application Software Picture

Table CRM Application Software Key Market Segments

Figure Study and Forecasting Years

Figure Global CRM Application Software Market Size and Growth Rate 2015-2025

Figure Industry PESTEL Analysis

Figure Global COVID-19 Status

Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19

Figure Global CRM Application Software Value ($) and Growth Rate (2015-2020)

Table Global CRM Application Software Value ($) by Countries (2015-2020)

Table Global CRM Application Software Value Market Share by Regions (2015-2020)

Figure Global CRM Application Software Value Market Share by Regions in 2019

Figure Global CRM Application Software Production and Growth Rate (2015-2020)

Table Global CRM Application Software Production by Major Countries (2015-2020)

Table Global CRM Application Software Production Market Share by Major Countries (2015-2020)

Figure Global CRM Application Software Production Market Share by Regions in 2019

Figure Global CRM Application Software Consumption and Growth Rate (2015-2020)

Table Global CRM Application Software Consumption by Regions (2015-2020)

Table Global CRM Application Software Consumption Market Share by Regions (2015-2020)

Figure Global CRM Application Software Consumption Market Share by Regions in 2019

Table Global CRM Application Software Export Top 3 Country 2019

Table Global CRM Application Software Import Top 3 Country 2019

Table United States CRM Application Software Export and Import (2015-2020)

Table Europe CRM Application Software Export and Import (2015-2020)

Table China CRM Application Software Export and Import (2015-2020)

Table Japan CRM Application Software Export and Import (2015-2020)

Table India CRM Application Software Export and Import (2015-2020)

Table Global CRM Application Software Production by Types (2015-2020)

Table Global CRM Application Software Production Market Share by Types (2015-2020)

Figure Global CRM Application Software Production Share by Type (2015-2020)

Table Global CRM Application Software Value by Types (2015-2020)

Table Global CRM Application Software Value Market Share by Types (2015-2020)

Figure Global CRM Application Software Value Share by Type (2015-2020)

Figure Global Cloud Production and Growth Rate (2015-2020)

Figure Global Cloud Price (2015-2020)

Figure Global On-Premise Production and Growth Rate (2015-2020)

Figure Global On-Premise Price (2015-2020)

Table Global CRM Application Software Consumption by Applications (2015-2020)

Table Global CRM Application Software Consumption Market Share by Applications (2015-2020)

Figure Global CRM Application Software Consumption Share by Application (2015-2020)

Figure Global BFSI Consumption and Growth Rate (2015-2020)

Figure Global Retail Consumption and Growth Rate (2015-2020)

Figure Global IT & Telecommunication Consumption and Growth Rate (2015-2020)

Figure Global Healthcare Consumption and Growth Rate (2015-2020)

Figure Global Discrete Manufacturing Consumption and Growth Rate (2015-2020)

Figure Global Government Consumption and Growth Rate (2015-2020)

Figure Global Education Consumption and Growth Rate (2015-2020)

Figure Global Others Consumption and Growth Rate (2015-2020)

Figure North America CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table North America CRM Application Software Consumption by Countries (2015-2020)

Table North America CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure North America CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure United States CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Canada CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Mexico CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure North America COVID-19 Status

Figure Europe CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table Europe CRM Application Software Consumption by Countries (2015-2020)

Table Europe CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Europe CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Germany CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure United Kingdom CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure France CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Italy CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Spain CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Europe COVID-19 Status

Figure Asia-Pacific CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table Asia-Pacific CRM Application Software Consumption by Countries (2015-2020)

Table Asia-Pacific CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Asia-Pacific CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure China CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Japan CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure South Korea CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Southeast Asia CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure India CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure Asia Pacific COVID-19 Status

Figure Middle East and Africa CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table Middle East and Africa CRM Application Software Consumption by Countries (2015-2020)

Table Middle East and Africa CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Middle East and Africa CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Saudi Arabia CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure UAE CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure South Africa CRM Application Software Market Consumption and Growth Rate (2015-2020)

Figure South America CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table South America CRM Application Software Consumption by Countries (2015-2020)

Table South America CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure South America CRM Application Software Consumption Market Share by Countries (2015-2020)

Figure Brazil CRM Application Software Market Consumption and Growth Rate (2015-2020)

Table SAS Company Profile

Table SAS Production, Value, Price, Gross Margin 2015-2020

Figure SAS Production and Growth Rate

Figure SAS Value ($) Market Share 2015-2020

Table Oracle Company Profile

Table Oracle Production, Value, Price, Gross Margin 2015-2020

Figure Oracle Production and Growth Rate

Figure Oracle Value ($) Market Share 2015-2020

Table Genesys Company Profile

Table Genesys Production, Value, Price, Gross Margin 2015-2020

Figure Genesys Production and Growth Rate

Figure Genesys Value ($) Market Share 2015-2020

Table SAP Company Profile

Table SAP Production, Value, Price, Gross Margin 2015-2020

Figure SAP Production and Growth Rate

Figure SAP Value ($) Market Share 2015-2020

Table Adobe Company Profile

Table Adobe Production, Value, Price, Gross Margin 2015-2020

Figure Adobe Production and Growth Rate

Figure Adobe Value ($) Market Share 2015-2020

Table Nice Systems Company Profile

Table Nice Systems Production, Value, Price, Gross Margin 2015-2020

Figure Nice Systems Production and Growth Rate

Figure Nice Systems Value ($) Market Share 2015-2020

Table Salesforce Company Profile

Table Salesforce Production, Value, Price, Gross Margin 2015-2020

Figure Salesforce Production and Growth Rate

Figure Salesforce Value ($) Market Share 2015-2020

Table Microsoft Company Profile

Table Microsoft Production, Value, Price, Gross Margin 2015-2020

Figure Microsoft Production and Growth Rate

Figure Microsoft Value ($) Market Share 2015-2020

Table IBM Company Profile

Table IBM Production, Value, Price, Gross Margin 2015-2020

Figure IBM Production and Growth Rate

Figure IBM Value ($) Market Share 2015-2020

Table Amdocs Company Profile

Table Amdocs Production, Value, Price, Gross Margin 2015-2020

Figure Amdocs Production and Growth Rate

Figure Amdocs Value ($) Market Share 2015-2020

Figure North America Market Consumption and Growth Rate Forecast (2020-2025)

Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)

Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)

Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)

Figure South America Market Consumption and Growth Rate Forecast (2020-2025)

Table Global CRM Application Software Market Forecast Production by Types (2020-2025)

Table Global CRM Application Software Market Forecast Production Share by Types (2020-2025)

Table Global CRM Application Software Market Forecast Value ($) by Types (2020-2025)

Table Global CRM Application Software Market Forecast Value Share by Types (2020-2025)

Table Global CRM Application Software Market Forecast Consumption by Applications (2020-2025)

Table Global CRM Application Software Market Forecast Consumption Share by Applications (2020-2025)

Methodology/Research Approach

This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.

Research Programs/Design

Historical Data (2015-2019)	Industry Trends Competitive Landscape By Company Expansion Mergers and Acquisitions Market Segment by Type by Application By Regions/ Geography	Value Status and Outlook Value for Major Players Market Share Growth Rate Present Situation Analysis Value Market Share Growth Rate Present Situation Analysis
Influencing Factors	Market Environment Government Policy Technological Changes Market Risks	Market Drivers Growing Demand of Downstream Reduction in Cost
Market Forecast (2021-2026)	Overall Size by Type by Application By Regions/Geography	Key Data (Value) Market Share Growth Rate CAGR (2021-2026)

Market Size Estimation

Top-down and bottom-up approaches are used to validate the global Voluntary Carbon Offset market size market and estimate the market size for Company, regions segments, product segments and Application (end users).

The market estimations in this report are based on the marketed sale price of Voluntary Carbon Offset (excluding any discounts provided by the player, distributor, wholesaler or traders). The percentage splits, market share, and breakdowns of the product segments are derived on the basis of weights assigned to each of the segments on the basis of their utilization rate and average sale price. The regional splits of the overall Voluntary Carbon Offset market and its sub-segments are based on the percentage adoption or utilization of the given product in the respective region or country.

Major Company in the market is identified through secondary research and their market revenues determined through primary and secondary research. Secondary research included the research of the annual and financial reports of the top Company; whereas, primary research included extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs and marketing executives. The percentage splits, market share, Growth Rate and breakdowns of the product markets are determined through using secondary sources and verified through the primary sources.

All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or other factors are not accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Market Intellix and presented in this report

The following figure shows an illustrative representation of the overall market size estimation process used for this study.

Market Breakdown and Data Triangulation

After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation, extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.

Data Source

Secondary Sources

Secondary sources include such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, etc. This research study involves the usage of widespread secondary sources, directories, databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), and TRADING ECONOMICS, and News Network, statista, Federal Reserve Economic Data, annual reports, BIS Statistics, ICIS; company house documents; CAS(American Chemical Society); investor presentations; and SEC filings of companies. Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and Hospitals study of the Voluntary Carbon Offset market. It was also used to obtain important information about the top companies, market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives.

Market Size	Segmental value Geographic Penetration Product Adoption Rate for Different market	Journals, Websites, and Press Releases Annual Reports and SEC Filings Company Websites and Press Releases Public and Paid Databases Market Intellix Data Repository
Market Position of Top Company	Product Financials Geographic value Mix Total Company value Business/Segmental value Mix
Qualitative Analysis	Influence Factors Market Potential Market Risks and Opportunities Industry Trends Geographical Features Government Policies	Company Websites and Press Releases Public and Paid Databases Annual Reports Industry Associations Market Intellix Data Repository

Primary Sources

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product Company (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.

The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end use (product buyers), and related key executives from various key companies and organizations operating in the global market.

Primary research was conducted to identify segmentation Type, product price range, product Application, key Company, raw materials supply and the downstream demand, industry status and outlook, and key market dynamics such as risks, influence factors, opportunities, market barriers, industry trends, and key player strategies.

Key Executives Interviewed

Key Data Information from Primary Sources

Primary Sources	Parameters	Key Data
Market Segments(by Application, by Type)	Value by Type Status and Forecast Value by Application Value by Regions, Status and Forecast (2021-2026)	Value Market Share by Type Value Growth Rate by Type Value by Application Percentage and Growth Rate by Application Value Growth Rate and Market Share by Regions Market Size Status and Forecast (2021-2026)
Total Market	Overall Size, Status and Forecast	Market Size Status and Forecast (2021-2026)