Global Cloud Based ITSM Market Status and Outlook 2023-2028
Exclusive deal : 20% Instant discount on Direct purchases! Don't wait—claim your discount today!
Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their goals while taking advantage of emerging opportunities. Technological advancements, new product launches, and market capital flows are compared across scenarios to demonstrate their impact over the forecast period.
Data collected includes market dynamics, technology outlook, application development, and pricing trends. All of this is fed into a research model, which then produces relevant data for market research. Global market trend analysis is given including historical data, estimates to 20233 and compound annual growth rate (CAGR) forecast to 2028.
Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation.
2023 will be a tough year for much of the global economy, as the ongoing war in Ukraine continues to strain trade, especially in Europe, and the global economy remains reeling from the fallout from the COVID-19 pandemic.
But as China moves ever closer to fully reemerging from three years of government-imposed Covid isolation and reintegrating with the world, economic expectations are high.And with the global economy now facing significant challenges, including energy shortages, slowing growth and high inflation, China’s reopening could provide a much-needed and timely boost.
Studying and analyzing the impact of Coronavirus COVID-19 on the Cloud Based ITSM industry, the report provide in-depth analysis and professtional advices on how to face the post COIVD-19 period.
Market Segment by Product Type
Operations & Performance Management
Service Portfolio Management
Configuration & Change Management
Dashboard Analysis & Management
Other
Market Segment by Product Application
Government
BFSI
IT & Telecom
Energy & Utilities
Healthcare
Other
Finally, the report provides detailed profile and data information analysis of leading company.
Freshdesk
Cloudhealth Technologies
Samanage
Sysaid Technologies
Serena Software
Zoho Corporation
Landesk Software
Insights and Tools:
We follow a comprehensive process to estimate market size. Key industry dynamics, regulatory scenarios, and segmental dynamics are analyzed to understand their impact on demand over the forecast period. Macroeconomic indicators such as prices, income and demographic changes, demand changes, etc. are considered in estimating market size. We also provide an in-depth profile of the key players and discuss their market shares in the global market to derive the market value. In addition, we have an internal database that is regularly updated with key insights and press releases from key stakeholders in the relevant market.
The data is generally gathered in various arrangements such as charts, graphs, infographics, trends, documents and records from various manufacturers and retailers. Our analyst gather, collect, and interpret such data to form significant databases. Our team then works with large data volumes to analyze core developments, evaluate market estimations, and identify trends.
The market research includes historical and forecast data from like demand, application details, price trends, and company shares by geography, especially focuses on the key regions like United States, European Union, China, and other regions.
Research Objectives
1.To study and analyze the global Cloud Based ITSM consumption (value) by key regions/countries, product type and application, history data from 2018 to 2022, and forecast to 2028.
2.To understand the structure of Cloud Based ITSM market by identifying its various subsegments.
3.Focuses on the key global Cloud Based ITSM manufacturers, to define, describe and analyze the value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
4.To analyze the Cloud Based ITSM with respect to individual growth trends, future prospects, and their contribution to the total market.
5.To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
6.To project the consumption of Cloud Based ITSM submarkets, with respect to key regions (along with their respective key countries).
7.To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
8.To strategically profile the key players and comprehensively analyze their growth strategies.
Global Cloud Based ITSM Market Status and Outlook 2023-2028
Market Study Overview
1.1 Study Objectives
1.2 Cloud Based ITSM Introduce
1.3 Combined with the Analysis of Macroeconomic Indicators
1.4 Brief Description of Research methods
1.5 Market Breakdown and Data Triangulation
2 Global Trend Summary
2.1 Cloud Based ITSM Segment by Type
2.1.1 Operations & Performance Management
2.1.2 Service Portfolio Management
2.1.3 Configuration & Change Management
2.1.4 Dashboard Analysis & Management
2.1.5 Other
2.2 Market Analysis by Application
2.2.1 Government
2.2.2 BFSI
2.2.3 IT & Telecom
2.2.4 Energy & Utilities
2.2.5 Healthcare
2.2.6 Other
2.3 Global Cloud Based ITSM Market Comparison by Regions (2018-2028)
2.3.1 Global Cloud Based ITSM Market Size (2018-2028)
2.3.2 North America Cloud Based ITSM Status and Prospect (2018-2028)
2.3.3 Europe Cloud Based ITSM Status and Prospect (2018-2028)
2.3.4 Asia-pacific Cloud Based ITSM Status and Prospect (2018-2028)
2.3.5 South America Cloud Based ITSM Status and Prospect (2018-2028)
2.3.6 Middle East & Africa Cloud Based ITSM Status and Prospect (2018-2028)
2.5 Coronavirus Disease 2020 (Covid-19): Cloud Based ITSM Industry Impact
2.5.1 Cloud Based ITSM Business Impact Assessment - Covid-19
2.5.2 Market Trends and Cloud Based ITSM Potential Opportunities in the COVID-19 Landscape
2.5.3 Measures / Proposal against Covid-19
3 Competition by Vendors
3.1 Global Cloud Based ITSM Revenue and Market Share by Vendors (2018-2023)
3.2 Global Cloud Based ITSM Industry Concentration Ratio (CR5 and HHI)
3.3 Top 5 Cloud Based ITSM Vendors Market Share
3.4 Top 10 Cloud Based ITSM Vendors Market Share
3.5 Date of Key Vendors Enter into Cloud Based ITSM Market
3.6 Key Vendors Cloud Based ITSM Product Offered
3.7 Mergers & Acquisitions Planning
4 Analysis of Cloud Based ITSM Industry Key Vendors
4.1 Freshdesk
4.1.1 Company Details
4.1.2 Product Introduction, Application and Specification
4.1.3 Freshdesk Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.1.4 Main Business Overview
4.1.5 Freshdesk News
4.2 Cloudhealth Technologies
4.2.1 Company Details
4.2.2 Product Introduction, Application and Specification
4.2.3 Cloudhealth Technologies Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.2.4 Main Business Overview
4.2.5 Cloudhealth Technologies News
4.3 Samanage
4.3.1 Company Details
4.3.2 Product Introduction, Application and Specification
4.3.3 Samanage Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.3.4 Main Business Overview
4.3.5 Samanage News
4.4 Sysaid Technologies
4.4.1 Company Details
4.4.2 Product Introduction, Application and Specification
4.4.3 Sysaid Technologies Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.4.4 Main Business Overview
4.4.5 Sysaid Technologies News
4.5 Serena Software
4.5.1 Company Details
4.5.2 Product Introduction, Application and Specification
4.5.3 Serena Software Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.5.4 Main Business Overview
4.5.5 Serena Software News
4.6 Zoho Corporation
4.6.1 Company Details
4.6.2 Product Introduction, Application and Specification
4.6.3 Zoho Corporation Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.6.4 Main Business Overview
4.6.5 Zoho Corporation News
4.7 Landesk Software
4.7.1 Company Details
4.7.2 Product Introduction, Application and Specification
4.7.3 Landesk Software Cloud Based ITSM Gross Margin, and Revenue (2018-2023)
4.7.4 Main Business Overview
4.7.5 Landesk Software News
5 Global Cloud Based ITSM Market Size Categorized by Regions
5.1 Global Cloud Based ITSM Revenue and Market Share by Regions
5.2 North America Cloud Based ITSM Revenue and Growth Rate (2018-2023)
5.3 Europe Cloud Based ITSM Revenue and Growth Rate (2018-2023)
5.4 Asia-pacific Cloud Based ITSM Revenue and Growth Rate (2018-2023)
5.5 South America Cloud Based ITSM Revenue and Growth Rate (2018-2023)
5.6 Middle East & Africa Cloud Based ITSM Revenue and Growth Rate (2018-2023)
6 North America Cloud Based ITSM Market Size Categorized by Countries
6.1 North America Cloud Based ITSM Revenue and Market Share by Countries
6.1.1 North America Cloud Based ITSM Market Size by Countries (2018-2023)
6.1.2 United States Cloud Based ITSM Revenue and Growth Rate (2018-2023)
6.1.3 Canada Cloud Based ITSM Revenue and Growth Rate (2018-2023)
6.1.4 Mexico Cloud Based ITSM Revenue and Growth Rate (2018-2023)
6.2 North America Cloud Based ITSM Revenue (Value) by Vendors
6.3 North America Cloud Based ITSM Revenue and Market Share by Type (2018-2023)
6.4 North America Cloud Based ITSM Revenue and Market Share by Application (2018-2023)
7 Europe Cloud Based ITSM Market Size Categorized by Countries
7.1 Europe Cloud Based ITSM Revenue and Market Share by Countries
7.1.1 Europe Cloud Based ITSM Market Size by Countries (2018-2023)
7.1.2 Germany Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.1.3 UK Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.1.4 France Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.1.5 Russia Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.1.6 Italy Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.1.7 Spain Cloud Based ITSM Revenue and Growth Rate (2018-2023)
7.2 Europe Cloud Based ITSM Revenue (Value) by Vendors
7.3 Europe Cloud Based ITSM Revenue and Market Share by Type (2018-2023)
7.4 Europe Cloud Based ITSM Revenue and Market Share by Application (2018-2023)
8 Asia-pacific Cloud Based ITSM Market Size Categorized by Countries
8.1 Asia-pacific Cloud Based ITSM Revenue and Market Share by Countries
8.1.1 Asia-pacific Cloud Based ITSM Market Size by Countries (2018-2023)
8.1.2 China Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.1.3 South Korea Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.1.4 Japan Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.1.5 Australia Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.1.6 India Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.1.7 Southeast Asia Cloud Based ITSM Revenue and Growth Rate (2018-2023)
8.2 Asia-pacific Cloud Based ITSM Revenue (Value) by Vendors
8.3 Asia-pacific Cloud Based ITSM Revenue and Market Share by Type (2018-2023)
8.4 Asia-pacific Cloud Based ITSM Revenue and Market Share by Application (2018-2023)
9 South America Cloud Based ITSM Market Size Categorized by Countries
9.1 South America Cloud Based ITSM Revenue and Market Share by Countries
9.1.1 South America Cloud Based ITSM Market Size by Countries (2018-2023)
9.1.2 Brazil Cloud Based ITSM Revenue and Growth Rate (2018-2023)
9.1.3 Chile Cloud Based ITSM Revenue and Growth Rate (2018-2023)
9.2 South America Cloud Based ITSM Revenue and Market Share by Type (2018-2023)
9.3 South America Cloud Based ITSM Revenue and Market Share by Application (2018-2023)
10 Middle East and Africa Cloud Based ITSM Market Size Categorized by Countries
10.1 Middle East and Africa Cloud Based ITSM Revenue and Market Share by Countries
10.1.1 Middle East and Africa Cloud Based ITSM Market Size by Countries (2018-2023)
10.1.2 GCC Countries Cloud Based ITSM Revenue and Growth Rate (2018-2023)
10.1.3 Turkey Cloud Based ITSM Revenue and Growth Rate (2018-2023)
10.1.4 Egypt Cloud Based ITSM Revenue and Growth Rate (2018-2023)
10.1.5 South Africa Cloud Based ITSM Revenue and Growth Rate (2018-2023)
10.2 Middle East and Africa Cloud Based ITSM Revenue and Market Share by Type
10.3 Middle East and Africa Cloud Based ITSM Revenue Market Share by Application (2018-2023)
11 Global Cloud Based ITSM Market Segment by Type
11.1 Global Cloud Based ITSM Revenue and Market Share by Type (2018-2023)
11.2 Operations & Performance Management Revenue Growth Rate and Price
11.3 Service Portfolio Management Revenue Growth Rate and Price
11.4 Configuration & Change Management Revenue Growth Rate and Price
11.5 Dashboard Analysis & Management Revenue Growth Rate and Price
11.6 Other Revenue Growth Rate and Price
12 Global Cloud Based ITSM Market Segment by Application
12.1 Global Cloud Based ITSM Revenue Market Share by Application (2018-2023)
12.2 Government Revenue Growth Rate (2018-2023)
12.3 BFSI Revenue Growth Rate (2018-2023)
12.4 IT & Telecom Revenue Growth Rate (2018-2023)
12.5 Energy & Utilities Revenue Growth Rate (2018-2023)
12.6 Healthcare Revenue Growth Rate (2018-2023)
12.7 Other Revenue Growth Rate (2018-2023)
13 Global Cloud Based ITSM Market Forecast
13.1 Global Cloud Based ITSM Revenue and Growth Rate (2023-2028)
13.2 Cloud Based ITSM Market Forecast by Regions (2023-2028)
13.2.1 North America Cloud Based ITSM Market Forecast (2023-2028)
13.2.2 Europe Cloud Based ITSM Market Forecast (2023-2028)
13.2.3 Asia-Pacific Cloud Based ITSM Market Forecast (2023-2028)
13.2.4 South America Cloud Based ITSM Market Forecast (2023-2028)
13.2.5 Middle East & Africa Cloud Based ITSM Market Forecast (2023-2028)
13.3 Cloud Based ITSM Market Forecast by Type (2023-2028)
13.3.1 Global Cloud Based ITSM Revenue Forecast by Type (2023-2028)
13.3.2 Global Cloud Based ITSM Market Share Forecast by Type (2023-2028)
13.4 Cloud Based ITSM Market Forecast by Application (2023-2028)
13.4.1 Global Cloud Based ITSM Revenue Forecast by Application (2023-2028)
14 Market Analysis
14.1.1 Market overview
14.1.2 Market Opportunities
14.1.3 Market Risk
14.1.4 Market Driving Force
14.1.5 Porter's Five Forces Analysis
14.1.6 SWOT Analysis
15 Downstream Market Analysis
15.1 Macro Analysis of Down Markets
15.2 Key Players in Down Markets
16 Research Findings and Conclusion
Tables & Figures:
Freshdesk
Cloudhealth Technologies
Samanage
Sysaid Technologies
Serena Software
Zoho Corporation
Landesk Software
Research Methodology:
Global Cloud Based ITSM Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
| Market Size |
|
|
| Market Position of Top Company |
|
|
| Qualitative Analysis |
|
|
Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
| Market Segments(by Application, by Type) |
|
|
| Total Market |
|
|